Privacy policy

1. Introduction​
At filtersupplypros, we value your privacy and are committed to protecting the personal information you share when purchasing our ceramic cups and insulated vacuum flasks. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using our services or making a purchase, you agree to the terms of this policy.​
2. Information We Collect​
We may collect the following personal information to process your orders and provide quality service:​
  • Contact Information: Name, email address (e.g., the email you use to place orders), phone number (e.g., the number provided for shipping updates).​
  • Shipping and Billing Information: Mailing address, billing address (if different from shipping address), and payment details (note: we do not store full payment card information; this is handled by secure third-party payment processors).​
  • Order-Related Information: Order number, product details (e.g., type of ceramic cup or insulated flask purchased), and order history.​
3. How We Use Your Information​
We use the collected information for the following purposes:​
  • Process, fulfill, and track your orders (e.g., sending shipping confirmations and delivery updates).​
  • Respond to your inquiries, comments, or concerns (e.g., assisting with order issues or return requests).​
  • Improve our products and services (e.g., analyzing customer preferences for ceramic and insulated drinkware to enhance our offerings).​
  • Send important updates (e.g., changes to our shipping policy or service notices) – we will not send unsolicited marketing emails without your consent.​
4. How We Protect Your Information​
We take reasonable measures to safeguard your personal information from unauthorized access, use, or disclosure:​
  • Use secure third-party payment processors to handle payment transactions (these processors comply with industry security standards).​
  • Restrict access to your personal information to only authorized staff who need it to fulfill orders or provide customer support.​
  • Maintain secure digital storage systems with encryption where applicable.​
5. Third-Party Disclosure​
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with trusted third parties only to:​
  • Process payments (e.g., payment gateways).​
  • Fulfill orders (e.g., shipping carriers like USPS or UPS to deliver your ceramic cups or insulated flasks).​
These third parties are required to protect your information and only use it for the purposes we specify.​
6. Your Rights​
You have the right to:​
  • Request access to the personal information we hold about you.​
  • Ask for corrections to any inaccurate or incomplete information.​
  • Request the deletion of your personal information (where permitted by law, and provided it does not interfere with order processing or legal obligations).​
To exercise these rights, please contact us using the details below.​
7. Changes to This Policy​
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.​
8. Contact Us​
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:​
  • Address: 957 East Railroad Avenue, Post Falls, ID 83854, US​
  • Phone: 12086619601​