Contact Us

1. Contact Information
  • Physical Address (for returns, correspondence, or in-person inquiries):
957 East Railroad Avenue, Post Falls, ID 83854, US
  • Phone Number: 12086619601
Hours: Monday–Friday, 9:00 AM – 5:00 PM (MST)
For fastest assistance, include your order number (if applicable) in your email.
2. What We Can Help With
  • Order status or tracking updates
  • Questions about ceramic cup/insulated flask materials, sizes, or care
  • Return requests or refund inquiries
  • Shipping issues (delays, missing packages)
  • General product or service questions
3. Response Time
We aim to reply to all phone calls and emails within 1-2 business days. Please note that inquiries sent over weekends or holidays will be addressed on the next business day.